Contact First Class Facilities

Email Us

booking@firstclassfacilities.ca

Call Us

+1 (778) 967-3122

Request a Quote or Ask Us Anything

Clean washrooms, fast service, honest pricing, and real people on the other end of the phone — that’s how we do things on Vancouver Island. Whether you’re renting portable toilets, booking a luxury restroom trailer, or scheduling septic or grease trap service, our team is here to help you every step of the way.

Getting in touch is easy. Call, text, email, or send us a quick message using the form — whatever works best for you. We’re local, we’re responsive, and we’re genuinely happy to help.

Office Hours

Monday – Friday
8:00 AM – 5:00 PM

Delivery Hours

Whenever you need us.

Service Areas

We proudly serve communities across Vancouver Island. If you’re not sure whether we can come to you — just ask. The answer is usually yes.

Contact Form

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Everything You Need to Know about your Portable Toilet Rental, All in One Place

We believe in transparency, simplicity, and making your rental or service experience stress-free. Explore our FAQ to get clear, straightforward answers about our equipment, service areas, and what to expect when you book with us.

We proudly serve communities across Vancouver Island and the Gulf Islands, with all standard pricing covering locations within 50 km of Duncan, BC (ferries not included). From Duncan, Langford, and Victoria to Nanaimo, the Cowichan Valley, Parksville, Errington, Sidney, and Sooke — if you’re on the Island, chances are we’re already nearby. And if you’re a — we’ll ensure you get a solution that works.

Absolutely — 100% locally owned and operated right here on Vancouver Island. We’re proud to call the Island home and even prouder to serve our neighbours with clean, reliable, hospitality-first service. When you book with First Class Facilities, your dollars stay local, support local jobs, and help us give back to Island communities. Unlike the big competitors, we live here, work here, and care deeply about every trailer, every pump-out, and every customer. Every First Class employee is island based. 

Delivery, Setup, takedown, pickup, pumping and cleaning, waste disposal fees, supplies(local soap and premium paper products).

Not a chance. We believe clean washrooms should come with clean contracts. That means no legal mumbo-jumbo, no surprise fees, and no head-scratching terms. Just plain, honest language that tells you exactly what you’re getting when, where, and for how much. It’s part of our commitment to hospitality first service and total transparency. You’ll feel confident and informed from the first quote to the final pickup.

You’ll need a mostly flat surface that can support the trailer and is accessible for a truck and trailer. Power and water should be available within 100 feet — two 110V wall outlets for power and a standard garden hose hookup for water. We can provide up to 100 feet of cords and hose, and we can also supply power and fresh water for an additional cost if needed.

You bet. When you call First Class Facilities, a real, local human picks up the phone, not a robot, not a call center, and definitely not someone reading a script. We’re based right here on Vancouver Island, and we’re happy to help with quotes and questions. Friendly, reliable, and real, just like our service.